Terms and Conditions

1.2 TVAT may change the price or make additional charges if circumstances are found to apply which have not been considered when preparing our quotation and confirmed by us such as parking or other fees or charges in order to carry out services on your behalf.

1.3 Our quotation is valid for 28 days from the date of acceptance.

2.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment

2.3 Take up or lay fitted floor coverings

2.4 Move items from a loft

2.5 TVAT staff are not authorized or qualified to carry out such work. We recommend that a properly qualified person is separately employed by You to carry out these services.

3.3 If you do not provide TVAT with a declaration of value of Your goods, or if You do not require us to accept standard liability in relation to clause 15.1 TVAT will not be liable to You for failure to discharge the responsibilities identified in clause 3.1, unless that failure was caused by negligence or breach of contract on the part of TVAT.

4.2 Be present or represented during the collection and delivery of the removal.

4.3 Ensure authorized signature on agreed inventories, receipts, waybills, job sheets or other relevant documents by way of confirmation of collection or delivery of goods.

4.4 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error

4.5 Prepare adequately and stabilize all appliances or electronic equipment prior to their removal

4.6 Empty, properly defrost and clean refrigerators and deep freezers. TVAT are not responsible for the contents

4.7 Provide us with a contact telephone number for correspondence during removal and transit of goods

4.8 TVAT accept no responsibility for damage or breakage to items that have not been packed / protected by adequate means. It is your responsibility to dismantle any unit/system/flat pack furniture and beds and this should be done before our arrival. It is your responsibility to ensure that items will fit in the new premises (eg: size of sofa and size of aperture). Our driver is not insured to remove doors or windows in such cases and it is up to you to organise a specialist if needed. If an item does not fit our charge will still apply.

4.9 Notify TVAT of the closest legal parking spot, if it is not adjacent to the collection/drop off point.

5.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind

5.3 Perishable items or those requiring a controlled environment

5.4 Any living animal, bird or fish

5.5 If you submit such goods without our knowledge, you will pay TVAT for any charges, expenses, damages, legal costs or penalties incurred as a result.

5.6 Plants or items that could encourage moth, vermin or other pests

6.2 Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilized for consignments of other customers.

7.2 TVAT will do their best to arrive within the time scale stated, however arrival times are estimated. Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc).

7.3 TVAT do not accept any responsibility for any customer losses due to unforeseen or out of our control delivery/pick-up delays or cancellations. If due to unforeseen circumstances TVAT do have to cancel your removal TVAT will give as much notice as possible.

9.2 Unless agreed by us in writing, payment is required in full by cleared funds upon completion of the contract.

9.3 No claims under this agreement will be processed until all outstanding monies have been made in accordance with clause 9.2.

9.4 In respect of all sums that are overdue to TVAT, TVAT reserve the right to charge interest on a daily basis calculated at 5% per annum above the prevailing Bank of England base rate.

12.2 The person(s) who own or have an interest in them have given you authority to make this contract and have been made aware of these conditions.

12.3 You will pay us for any claim for damages and/or costs brought against us if either of the above is not true.

14.2 If we cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, TVAT shall not be liable.

14.3 If TVAT are responsible for causing damage to property or premises other than the items being removed, You must note this on the worksheet as soon as is practically possible after the damage occurs.

15.2 If You advise TVAT of the value of Your goods, upon acceptance of our quotation, and subject to clause 4.1, the amount of TVAT's liability to You in the event of loss or damage to those items in breach of clause 3 will be determined by clauses 15.3, 15.4, 15.6 and 16, up to a maximum liability of £20,000 in the event of total loss of goods.

15.3 If TVAT commit a breach of clause 3, our liability to You shall not exceed a sum equivalent to the cost of repair or replacement, whichever is the lower sum, taking in to account the age and condition of the item, immediately prior to their loss or damage, up to the maximum liability of £20,000, as referred to in clause 15.2.

15.4 If the lost or damaged item is part of a pair or set, TVAT's liability to you shall be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set.

15.5 If TVAT's liability to You represents the full value of an item, TVAT may, at our option remove it as salvage. Where the cost of repair is less than the cost of replacement, taking into account age and condition, then the cost of repair shall be TVAT's maximum liability.

15.6 In the event of the loss of an owner packed container, TVAT shall accept a maximum liability of £100.

15.7 Limited Liability

15.8 If you have not provided TVAT with a valuation of your goods when accepting our quotation, or You do not require us to apply the Standard Liability in clause 15.1, then TVAT's liability to You will be determined in accordance with clauses 15.4,15.9 and 16.

15.9 In the event of loss or damage to Your items caused by TVAT's negligence or breach of contract, TVAT's liability shall be limited to a maximum of £40 per item.